Subscription policy
How Our Subscription Works
Our subscription program is designed for matcha lovers who want to enjoy their favorite blend regularly without the hassle of reordering. Choose monthly or bi-monthly delivery and stay stocked with ease.
Subscription Perks
- 15% off every subscription order
- Free shipping within the U.S.
Terms & Conditions
- By enrolling in our subscription program, you agree to a minimum of three consecutive subscription orders.
- After fulfilling the three-order minimum, you can pause, modify, or cancel your subscription at any time through your online account.
- If you choose to cancel before completing your third order, please contact our customer support team at [your email]. An early cancellation fee will apply. This fee reflects the difference between the subscription discount and the regular purchase price, plus any applicable shipping charges.
Billing & Delivery
- Your subscription will be automatically processed on the same day of each cycle (e.g. the 3rd of each month or every other month).
- You'll receive a reminder email before each billing.
- You can reschedule or skip an upcoming delivery through your account if needed.
- Please make any changes—such as product updates or address changes—at least 48 hours before your next billing date.
- Once an order is processed, it cannot be modified or canceled.
Support
If you have any questions, feel free to reach out to us at info@richlymatcha.com. We're happy to help!